IndiGo, the largest domestic airline in India, has experienced yet another incident of mishandled baggage. Following the recent incident where a couple was forgotten at Istanbul, the airline now faced a situation where the baggage was not fully offloaded from an international flight, causing the aircraft to return to Singapore shortly after taking off for Bengaluru.
The incident occurred on Wednesday morning when flight 6E-1006 departed from Singapore for Bengaluru. However, since all the luggage that was on the aircraft when it flew to Singapore had not been offloaded before it departed for India, the plane had to turn back to Singapore.
Passenger Arvin Sahni expressed his frustration on Twitter, stating, “Congratulations on achieving the impossible. Singapore-Bengaluru flight at 5.40 am made to turn back coz you guys forgot to offload luggage from incoming flight.”
IndiGo released a statement acknowledging the baggage error and attributing it to their service partner at Singapore airport. They apologized for the inconvenience caused to the passengers and assured that they were kept informed of the delay and provided with refreshments.
Flight tracking websites revealed that 6E-1006 departed from Singapore Changi at 5.35 am and returned to Singapore at 6.57 am. The Airbus A321neo eventually departed again from Changi at 10.12 am and arrived in Bengaluru four hours later at 11.44 am.
Another passenger, Anjlin Sahni, criticized the mismanagement at Singapore airport and highlighted the sleep-deprived passengers who were now facing further harassment due to the mix-up of baggage from different flights.
IndiGo, which operates nearly 2,000 daily flights, holds a significant position in the Indian aviation market, flying the largest number of passengers in and out of the country.
